Support

Frequently asked questions

Everything a store owner tends to ask before switching on automatic shipping compliance.

Getting started

You (or your platform) make one web request at checkout — most teams are live in minutes. If you run Shopify, BigCommerce, WooCommerce, or similar, your developer or web agency can wire it in quickly. Not technical yourself? Forward this page to whoever manages your store — they'll know exactly what to do.

Anything that can make an HTTP request: Shopify, BigCommerce, WooCommerce, Magento, ERP systems like NetSuite, SAP, Epicor, and Microsoft Dynamics, most POS software, and custom applications via direct API access.

Typically a few minutes. Three steps: get an API key, add one call to your checkout, and go live. Full documentation and sample code are included.

Yes. Once logged in, access the API Demo to construct and view live requests and responses.
Coverage & how it works

Firearms, ammunition, magazines & accessories, and knives in depth — the hardest category to get right. The same engine can track any restricted product.

All United States & Territories, with federal, state, county, and city rules. All U.S. ZIP codes are mapped to jurisdictions, and the most specific rule always wins — a city ordinance automatically overrides the state default.

You decide. By default, unknown items are blocked for safety. If you'd rather let them through, a single request parameter flips that behavior — no configuration change needed.

Yes. Pass an effective_date and RestrIQ checks against the rules in effect on that day — so pre-orders and scheduled shipments stay compliant against laws that haven't taken effect yet.

No — you get the reason and the specific statute, plus suggested modifications when a compliant workaround exists (for example, swapping in a 10-round magazine). A blocked sale can often become a completed one.
Accuracy & trust

RestrIQ is built by a team with years of experience in FFL and ATF compliance software trusted by dealers across the country.

We track legislative changes across every jurisdiction and monitor official state rosters (such as the California, Massachusetts, Maryland, and DC handgun rosters) daily. Updates are pushed automatically with zero downtime — there's nothing for you to maintain.

For firearms and related products, legal defense coverage through FFLGuard is included, giving you experienced legal backing if a question arises.
RestrIQ provides compliance decisions and citations to help you ship confidently; it isn't a substitute for your own legal counsel.
Privacy & deployment

No. A request contains only the minimum needed to make a decision — a ZIP code and product identifiers. No customer profiles, behavior, or transaction history is ever retained.

Yes. RestrIQ can be self-hosted in your own environment with no database, no third-party calls, and no external dependencies. Compliance checks never leave your environment, and response times drop to a local function call.
Pricing & support

Flat-rate, with no per-request or per-shipment fees, so your costs stay predictable even during promotions and peak traffic. Contact us for current plans.

Yes — full documentation, sample code, and dedicated support to get you live and keep you running.
Still curious?

Talk to a human

Tell us what you sell and where, and we'll show you exactly how RestrIQ fits your store.